Refund policy

Change of mind
We don’t offer refunds or exchanges for change of mind, so please choose carefully.

Choosing colours
Colours can look slightly different on each screen, depending on your device and display settings. If you’re unsure about a colour, we’re more than happy to help before you order. Just email us at info@theunicorncompany.com.au and we can send extra photos or suggest colours that go well together.

Faulty, damaged or incorrect items
If your order arrives damaged, faulty or isn’t what you ordered, please email us at info@theunicorncompany.com.au as soon as you can with your order number and a photo. We’ll send a replacement or give you a full refund, including postage.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@theunicorncompany.com.au.

Your rights
Our products come with guarantees that can’t be excluded under the Australian Consumer Law. Nothing in this policy limits those rights.